Legal
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User Terms and Conditions
Effective date: 28 September 2025
Last updated: 28 September 2025
PLEASE READ THESE TERMS CAREFULLY – THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS, OBLIGATIONS AND RISKS WHEN USING GETTOGETHER.
1. INTRODUCTION (Who we are and why you should read these Terms)
These Terms and Conditions of Service (“Terms”) govern your access to and use of the GetTogether mobile application and related in‑app services (collectively, the “App”) operated by GetTogether Limited of 85 Great Portland Street, London W1W 7LT (“GetTogether”, “we”, “us”).
By downloading, installing, registering for or using the App you agree to be bound by these Terms. If you do not agree, you must immediately uninstall and cease all use of the App.
2. KEY DEFINITIONS (Words we use in these Terms)
“Account” – A registered user profile within the App.
“Content” – All text, graphics, images, video, audio, data, code, software and other materials available via the App.
“Mobile Payments” – The in‑App functionality enabling you to purchase tickets or other items via an integrated payment provider.
“User” (“you”) – Any natural person who accesses or uses the App.
“Venue” – Any pub, bar, club, live‑music venue or similar hospitality establishment that is listed in the App and is operated by a Business User.
3. ELIGIBILITY & RESPONSIBLE ALCOHOL USE (Who can use the App and drink responsibly)
3.1 You must be 18 years or older (or the age of majority in your jurisdiction if higher) to use the App. By using the App you confirm that you are of legal drinking age and will drink responsibly. The App is not directed to or intended for use by anyone under 18.
3.2 You also represent and warrant that:
(a) You are not located in a country subject to a U.S. Government embargo or designated as a “terrorist‑supporting” country; and
(b) You are not listed on any U.S. Government list of prohibited or restricted parties.
4. ACCOUNT REGISTRATION & SECURITY (Your responsibilities when creating an account)
4.1 Some features require you to create an Account.
4.2 You must provide accurate, current information and keep it updated.
4.3 You are responsible for safeguarding your login credentials and all activity that occurs under your Account.
4.4 Notify us immediately of any unauthorised use.
4.5 Except to the extent that applicable law expressly requires otherwise, GetTogether shall not be liable for any loss, damage or expense arising from (a) your failure to keep your login credentials or Account information secure, (b) your failure to maintain accurate, current information in your Account, or (c) your failure to promptly notify us of any actual or suspected unauthorised access, misuse or loss of your Account or personal data.
5. USER LICENCE & APP‑STORE TERMS (Your right to use the App)
5.1 Subject to these Terms, GetTogether grants you a personal, non‑exclusive, non‑transferable, revocable licence to install and use one copy of the App on a device that you own or control. Your licence is limited to personal, non‑commercial use.
5.2 Your licence is further governed by:
(a) Apple Media Services Terms & Conditions (including the Licensed Application End User Licence Agreement), where downloaded from the Apple App Store; and/or
(b) Google Play Terms of Service & Google Play Business and Programme Policies, where downloaded from Google Play; and/or
(c) The terms, conditions, policies and rules of any other authorised app store or marketplace from which you download the App.
5.3 If the App‑store terms conflict with these Terms, these Terms control to the extent permitted by those terms.
6. BOOKINGS, TICKETS & MOBILE PAYMENTS (How transactions work)
6.1 Functionality. The App allows you to browse Venue Pages, purchase event tickets and access other paid services (“Transactions”). Mobile Payments are processed by our third‑party payment provider(s). Additional terms displayed during each Transaction apply.
6.2 Authorisation. By initiating a Transaction you authorise the applicable charge to your chosen payment method, including all taxes and fees. GetTogether is not a party to your contract with the Venue except where expressly stated.
6.3 Ticket Policy & Venue Obligations. Ticket sales made through the App are governed by the GetTogether Standard Ticket Terms (the “Ticket Policy”) available on our website (https://www.gettogether-app.com/legal) and any additional terms displayed by the relevant Venue, provided such terms do not conflict with the Ticket Policy or applicable law.
The Ticket Policy sets out minimum requirements for accuracy of event information, clear pricing, refund rights in cases of cancellation or material change, and delivery of any advertised benefits.
By listing tickets through the App each Venue agrees to comply with the Ticket Policy and to honour all commitments made to Users. GetTogether may suspend, remove or modify any ticket listing, or disable a Venue’s access, where we believe the Venue is in breach of the Ticket Policy or is engaging in misleading or unlawful conduct.
GetTogether is not responsible for any cancellation, postponement or material change to an event by a Venue and shall not be liable for any loss, costs or damages that you may incur as a result.
In the event of any conflict or inconsistency between these Terms and any Venue terms, promotion rules or other terms referenced or displayed in the App, these Terms shall prevail and govern to the extent of the conflict, unless expressly stated otherwise or prohibited by applicable law.
6.4 Cancellations & Refunds. Where the Ticket Policy or Venue terms provide a right to refund, exchange or other remedy, Users must follow the instructions provided in the App. In the event of dispute, GetTogether may — but is not obliged to — assist in facilitating a resolution or refund on behalf of the Venue. GetTogether’s liability is limited as set out in Section 14.
6.5 Fraud Prevention. We may refuse or cancel any Transaction if we suspect fraud, unauthorised activity or breach of these Terms.
6.6 Issue Reporting & Data Sharing. If you believe a Venue has failed to honour a ticket, deal or promotion, or has otherwise acted in bad faith, please notify GetTogether promptly via the in‑App “Report” tool or at contact@gettogether-app.com providing full details. You acknowledge that, to investigate and facilitate a resolution, GetTogether may share the information you provide (which may include
your contact details and transaction data) with the relevant Venue.
7. YOUR INFORMATION & PRIVACY (How we use your data)
7.1 Certain features (e.g. Mobile Payments, location services, address‑book access) require transmission of information that identifies or may reasonably identify you (“User Information”). By using those features, you consent to our collection, use, processing and storage of User Information as described in the GetTogether Privacy Policy located at https://www.gettogether-app.com/legal
7.2 You are solely responsible for maintaining the confidentiality of any User Information stored on your device or in your Account and for all Transactions carried out under your credentials, whether authorised or not.
8. COMMUNICATIONS (How we contact you and how you can opt out)
8.1 By creating an Account you consent to receive:
(a) Email communications – newsletters, offers and updates; and
(b) Push notifications – venue alerts, deals and event reminders.
8.2 You may opt‑out at any time via in‑App Settings › Notifications or the email unsubscribe link.
8.3 Opting‑out of push notifications does not affect service‑related or transactional messages that we must send you; however, if you choose to opt‑out of push notifications or marketing emails you may not receive time‑sensitive information about event cancellations, rescheduled times, special deals or other important updates. Except to the extent we are required by law to notify you through another channel, and to the fullest extent permitted by law, GetTogether shall not be liable for any loss, cost or damage you incur as a result of not receiving such information due to your notification preferences.
9. USER CONTENT & ACCEPTABLE USE (What you can and cannot do)
9.1 User Content. If you post, upload or otherwise submit content to the App (“User Content”) you grant GetTogether a worldwide, royalty‑free, sublicensable, transferable licence to use, reproduce, display, distribute, modify and create derivative works from your User Content for the purposes of operating and marketing the App. You are solely responsible for your User Content.
9.2 Acceptable Use. You agree not to:
(a) Harass, threaten, defame or violate the rights of others;
(b) Upload unlawful, offensive, pornographic or infringing material;
(c) Introduce viruses, malware or other harmful code;
(d) Attempt unauthorised access to our systems or other users’ data;
(e) Use automated scripts (robots, spiders) to scrape or overload the App; or
(f) Engage in any activity that is unlawful or prohibited by these Terms.
9.3 We may remove User Content, suspend or terminate Accounts and take legal action if we believe you are violating these Terms.
10. INTELLECTUAL PROPERTY (Ownership of the App and its content)
10.1 The App, GetTogether name and logo and all related marks are the intellectual property of GetTogether or its licensors (“GetTogether Marks”). Other trademarks are the property of their respective owners.
10.2 You may not use any marks without prior written permission.
10.3 The App and Content are protected by copyright, trademark and other laws.
11. VENUE PAGES, THIRD‑PARTY CONTENT & LINKS (Who is responsible for venue listings)
11.1 Venue Pages administered by Businesses. Venue operators (“Business Users”) may create and manage their own pages within the App (“Venue Pages”) to list venue details, menus, events, promotions, deals or other materials. Business Users alone are responsible for the accuracy, completeness and legality of everything they publish on their Venue Pages.
11.2 No endorsement or verification by GetTogether. GetTogether does not create, control, vet, verify, endorse or guarantee any Venue Page, promotion, deal or event advertised by a Business User. All such content is supplied “as is” by the relevant Business User. You should confirm any pricing, inclusions or restrictions directly with the venue before relying on or acting upon a Venue Page.
11.3 Liability disclaimer. To the maximum extent permitted by law, GetTogether accepts no liability for:
(a) the accuracy, timeliness or completeness of any Venue Page;
(b) any acts, omissions, changes, cancellations, non‑performance or misrepresentations by Business Users (including where a venue fails to honour a deal, promotion or event as advertised); or
(c) any loss, damage or expenses you incur arising from or in connection with your reliance on a Venue Page or your dealings with a venue.
All Transactions you make with a venue (including ticket purchases) form a contract solely between you and the relevant Business User.
11.4 Intellectual Property in Business Content. Business Users retain ownership of intellectual property rights in content they upload to their Venue Pages. By uploading content, each Business User grants GetTogether a worldwide, non‑exclusive, royalty‑free, transferable and sublicensable licence to host, store, reproduce, display, distribute, adapt, promote and otherwise use that content in connection with the operation, improvement and marketing of the App. Each Business User warrants that they have all necessary rights to grant this licence and that their content does not infringe any third‑party rights.
11.5 External links & services. The App may also display or link to other third‑party websites, apps, products or services that GetTogether does not own or control. Separate terms and privacy policies apply, and we are not responsible for such third‑party offerings.
11.6 VENUE SAFETY, CONDUCT, ASSUMPTION OF RISK & LIABILITY WAIVER
(a) Venue’s primary responsibility. Each Venue is solely responsible for the safety, security, crowd‑management and lawful service of alcohol on its premises, and for ensuring that any activities, entertainment or promotions it offers are safe and comply with all applicable laws, regulations and licensing conditions.
(b) No inspection or control by GetTogether. GetTogether does not inspect Venues, supervise staff, monitor alcohol service, conduct risk assessments or otherwise control the physical environment in which an event or promotion takes place.
(c) Your assumption of risk. By attending a Venue or event listed in the App you acknowledge that:
consuming alcohol carries inherent risks to health and safety;
crowded or lively entertainment environments may be unpredictable; and
you assume all risks arising from your decision to attend and/or consume alcohol, except to the extent any loss is caused directly by GetTogether’s negligence.
(d) Liability waiver. To the fullest extent permitted by law, GetTogether shall have no liability to you for any loss, damage, cost, claim or injury (including personal injury) that you suffer as a result of:
(i) a Venue’s negligent or unlawful acts or omissions, including any failure to monitor or limit alcohol service;
(ii) a Venue encouraging excessive drinking or organising unsafe activities or promotions; or
(iii) conditions or hazards at the Venue or event location,
in each case whether or not the Venue was listed, promoted or ticketed through the App. Nothing in this clause limits liability that cannot be excluded under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977 or other applicable law.
12. TERMINATION (When we can end this relationship)
12.1 We may suspend or terminate your Account or access to the App at any time, with or without notice, if we reasonably believe you have breached these Terms or applicable law.
12.2 You may delete your Account and uninstall the App at any time.
12.3 Sections that by their nature should survive termination shall survive (including but not limited to Intellectual Property, Disclaimers, Limitation of Liability, Indemnity and Governing Law).
13. WARRANTIES & DISCLAIMERS (Important things we don’t promise)
13.1 The App and Content are provided “as is” and as available without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, non‑infringement or uninterrupted availability.
13.2 Use is at your sole risk.
13.3 In jurisdictions that do not allow exclusions of implied warranties, the above exclusions may not apply to you.
14. LIMITATION OF LIABILITY (How far our liability goes)
14.1 To the fullest extent permitted by law, GetTogether shall not be liable for any indirect, incidental, special, consequential or exemplary damages (including loss of profits, goodwill, data or business interruption) arising out of or in connection with the App, even if advised of the possibility of such damages.
14.2 Our total aggregate liability to you for all claims shall not exceed £100 or the total amount paid by you for the relevant Transaction, whichever is greater.
15. INDEMNITY Your promise to cover us
15.1 You agree to defend, indemnify and hold harmless GetTogether, its affiliates, directors, officers, employees and agents from and against any claims, damages, liabilities, losses and expenses (including legal fees) arising out of or related to:
(a) your use of the App;
(b) your User Content;
(c) your level of alcohol consumption or behaviour while intoxicated; or
(d) your breach of these Terms.
16. APP‑STORE THIRD‑PARTY BENEFICIARIES (Platform providers can enforce these terms)
16.1 Apple Inc. (and its subsidiaries), Google LLC (and its subsidiaries), and the operator of any other authorised app store or marketplace from which you download the App are third‑party beneficiaries of these Terms.
16.2 Upon your acceptance of these Terms, each such app‑store provider shall have the right to enforce them against you.
17. GOVERNING LAW & JURISDICTION (Which laws apply)
17.1 These Terms and any dispute or claim (including non‑contractual disputes) are governed by the laws of England and Wales.
17.2 You and GetTogether agree to the exclusive jurisdiction of the courts of England and Wales.
18. CHANGES TO THESE TERMS (How we will update you)
18.1 We may update these Terms from time to time.
18.2 We will post the revised version in the App and update the “Last updated” date.
18.3 Continued use of the App after changes become effective constitutes acceptance of the revised Terms.
19. FORCE MAJEURE (Events beyond either of our control)
19.1 Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, flood, fire, earthquake, pandemic, epidemic, war, terrorism, riot, civil commotion, strikes, lock‑outs, industrial action, failure of energy sources or transport networks, utility or telecommunications outages, or the default of suppliers or sub‑contractors (each, a “Force Majeure Event”).
19.2 The affected party will use reasonable endeavours to mitigate the effect of the Force Majeure Event and resume performance as soon as reasonably practicable.
20. SEVERABILITY & WAIVER (If part of these Terms fails)
20.1 If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will continue in full force.
20.2 No failure or delay by GetTogether to exercise any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any further exercise thereof.
21. ASSIGNMENT
21.1 GetTogether may assign, transfer or otherwise dispose of its rights and obligations under these Terms, in whole or in part, at any time without notice.
21.2 You may not assign or transfer any of your rights or obligations under these Terms without GetTogether’s prior written consent, and any attempted assignment in violation of this provision shall be null and void.
22. ENTIRE AGREEMENT & NO PARTNERSHIP
22.1 These Terms (together with any documents expressly incorporated by reference) constitute the entire agreement between you and GetTogether with respect to the App and supersede all prior or contemporaneous understandings, agreements, representations and warranties, whether written or oral.
22.2 Nothing in these Terms is intended to, or shall be deemed to, establish any partnership, joint venture, agency, fiduciary or other form of legal relationship between you and GetTogether other than that of independent contracting parties.
23. CONSUMER RIGHTS & COOLING‑OFF PERIOD
23.1 If you are a consumer resident in the United Kingdom or European Economic Area, you may have the right to cancel certain digital‑content contracts within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or equivalent local legislation.
23.2 By purchasing digital content (including e‑tickets) that is made available for immediate use or download, you expressly request early performance and acknowledge that you lose your statutory cancellation right once the content delivery has begun.
24. REFUNDS, CHARGEBACKS & DISPUTE RESOLUTION
24.1 If you wish to dispute a charge processed via the App, you must first contact GetTogether at contact@gettogether-app.com within 30 days of the transaction and provide full details.
24.2 We will work in good faith with you, the Venue and our payment provider to investigate and, where appropriate, issue a refund.
24.3 Initiating an unwarranted chargeback may result in suspension of your Account.
25. ONLINE DISPUTE RESOLUTION PLATFORM (EU RESIDENTS)
25.1 If you are an EU consumer, you may be entitled to use the European Commission’s Online Dispute Resolution (ODR) platform to seek an out‑of‑court resolution. The platform is available at https://ec.europa.eu/consumers/odr.
25.2 GetTogether is not obligated to participate in ODR proceedings and does not currently commit to doing so.
26. INTELLECTUAL PROPERTY NOTICE‑AND‑TAKEDOWN
26.1 If you believe that material available through the App infringes your copyright or other intellectual‑property rights, please submit a detailed notice to contact@gettogether-app.com including:
(a) a description of the work claimed to be infringed;
(b) the location of the infringing material;
(c) your contact information; and
(d) a statement, under penalty of perjury, that you are the rights holder or authorised to act on the rights holder’s behalf.
26.2 Upon receipt of a valid notice, GetTogether will promptly remove or disable access to the material and notify the content provider.
26.3 Except to the extent that applicable law expressly provides otherwise, GetTogether shall not be liable for any loss, damage, cost or claim (including any claim for infringement of intellectual‑property rights) arising out of or related to content supplied, posted or made available by users, Business Users or other third parties through the App. Your sole remedy for alleged infringement is removal of or disabled access to the material in accordance with this Section 26.
27. REPEAT‑INFRINGEMENT POLICY
27.1 GetTogether may, in appropriate circumstances and at its sole discretion, disable or terminate Accounts or access to the App for users who are deemed to be repeat infringers of intellectual‑property rights, which may be done immediately and without prior notice.
27.2 If your Account is disabled or terminated under this policy and you believe this was done in error, please contact us promptly at [SUPPORT‑EMAIL] with supporting information so we can review the decision.
28. ACCESSIBILITY STATEMENT
28.1 GetTogether is committed to ensuring digital accessibility for people with disabilities and aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
28.2 If you experience difficulty accessing any part of the App, please contact us at contact@gettogether-app.com so that we can provide the information you need through an alternative communication method.
29. LOCATION ACCURACY DISCLAIMER
29.1 Maps and location‑based information provided via the App rely on third‑party data sources and GPS technology, which may be inaccurate, incomplete or unavailable.
29.2 Always verify venue addresses and travel directions independently.
29.3 GetTogether is not responsible for any loss, damage or inconvenience arising from reliance on such information.
30. RESPONSIBLE DRINKING, VENUE ADMISSION & HEALTH WARNING
30.1 Responsible consumption required. You agree to consume alcoholic beverages responsibly and in moderation, to know and stay within your personal limits and to refrain from drinking and driving.
30.2 Drinkaware resources. For factual information and support please visit https://www.drinkaware.co.uk or call Drinkaware on 0300 123 1110 (UK).
30.3 Health warning. Excessive alcohol consumption can cause serious short‑ and long‑term physical or mental health problems. If you feel unwell or unsafe, stop drinking and seek medical advice or assistance immediately.
30.4 Venue right of refusal. Venues reserve the absolute right to refuse service, admission or the honouring of any ticket, deal, discount or
promotion—including to ticket‑holders—if, in their reasonable opinion, a customer is intoxicated (or appears to be), underage, inappropriately dressed, violent, abusive or otherwise in breach of venue policies or licensing laws.
30.5 No GetTogether liability for alcohol‑related harm. Except where caused directly by GetTogether’s negligence (and subject always to Section 14), GetTogether shall not be liable for any illness, injury, accident or other harm you suffer that results from, or is exacerbated by, the consumption of alcohol or participation in alcohol‑related activities promoted through the App.
31. SERVICE CHANGES & OS COMPATIBILITY
31.1 GetTogether may, at its discretion, introduce new features, modify existing features, or discontinue the App (or any part thereof) without liability.
31.2 We may also withdraw support for older operating‑system versions; continued use of the App may therefore require you to upgrade your device or software.
32. GOVERNING LANGUAGE
32.1 These Terms are originally drafted in English, which shall prevail over any translation.
32.2 Any translated version is provided solely for convenience and shall not be interpreted to modify the English version.
33. CONTACT US
If you have questions, complaints or claims regarding the App, please contact us at:
GetTogether Limited of 85 Great Portland Street, London W1W 7LT
Email: contact@gettogether-app.com
© 2025 GetTogether Limited. All rights reserved.
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Venue Terms and Conditions
Effective date: 28 September 2025
Last updated: 28 September 2025
Plain‑English overview (non‑binding)
These Business Terms set out the rules for pubs, bars, clubs, music venues and other hospitality operators (collectively, “Venues”) that use the GetTogether platform. They explain what you can list, how ticketing, deals and promotions must work, what fees you pay, and what happens if things go wrong. If there is any conflict between this overview and the legal text that follows, the legal text prevails.
1. Introduction
These Business Terms and Conditions ("Business Terms") form a legally binding agreement between GetTogether Limited of 85 Great Portland Street, London W1W 7L ("GetTogether", "we", "us") and the legal or natural person that registers a business account on the GetTogether mobile application or related services (collectively, the "Platform") ("Business User", "you", "your").
By creating a Business User account, uploading or editing a venue page, listing tickets, deals, promotions or otherwise using the Platform for commercial purposes, you agree to be bound by these Business Terms.
2. Definitions
Business Account – The profile used by a Business User to administer one or more Venue Pages.
Commission – The percentage or fixed fee payable by the Business User to GetTogether on each Transaction, as set out in Section 7.
Content – All text, images, video, audio, data or other materials provided to or through the Platform.
Customer – Any end‑user of the Platform who interacts with or purchases from a Venue Page.
Deal / Promotion – Any time‑limited or special‑price offer listed via the Platform.
Ticket – An electronic credential sold via the Platform that grants a Customer admission to an event or access to a specific service.
Transaction – A purchase of a Ticket or paid Deal made by a Customer via the Platform.
Venue Page – The listing created and administered by a Business User that represents a physical Venue.
3. Eligibility & Onboarding
3.1 You warrant that you are
(a) duly organised, validly existing and in good standing under the laws of the jurisdiction where your business is registered;
(b) authorised to enter into these Business Terms; and
(c) the holder of all licences, permits and approvals required to operate the Venue(s) and sell alcoholic beverages, tickets and any other products or services offered through the Platform.
3.2 We may request documentation (e.g. premises licence, proof of identity, proof of bank account, insurance certificates) at any time. Failure to provide satisfactory evidence may result in suspension or termination of your Business Account.
4. Use of the Platform & Venue Pages
4.1 Accurate information. You must ensure that all information on your Venue Page (including opening hours, address, capacity, menus, pricing, age restrictions, accessibility, Ticket and Deal details, and photographs) is complete, accurate, kept up‑to‑date and complies with all applicable advertising and consumer‑protection laws (including the UK Consumer Rights Act 2015 and the CAP Advertising Codes).
4.2 Content standards. You must not upload Content that is illegal, deceptive, defamatory, obscene, hateful, infringes third‑party rights, or otherwise falls under prohibited content categories set out in our Acceptable‑Use Policy. We reserve the right to remove or edit any Content at our sole discretion.
4.3 Responsible promotions & advertising compliance. All promotions and advertising materials (including alcohol‑related promotions) must comply with
(a) the UK Advertising Standards Authority (ASA) and Committee of Advertising Practice (CAP) Codes,
(b) the Portman Group Code of Practice and any local mandatory licensing conditions, and
(c) any other self‑regulatory or statutory advertising and marketing rules that apply in the territory where the promotion is targeted. You must not encourage irresponsible drinking or publish misleading, inaccurate or unlawful claims.
4.4 Administration rights. You are responsible for all actions taken through your Business Account, including by your employees or agents. Keep login credentials secure and notify us immediately of any unauthorised access.
4.5 Search & category placement. The Platform’s search results, homepage modules and category filters (e.g. “Beer gardens”, “Cocktail venues”) are algorithmically generated and may change over time. While we take reasonable steps to keep these features accurate, we do not guarantee that your Venue Page will appear in any particular category, position or ranking. We accept no liability for any loss of revenue, goodwill or opportunity that may arise if your Venue Page does not appear as anticipated.
4.6 Venue safety & insurance. You are solely responsible for ensuring that your Venue, any temporary structures and all activities carried out on or off‑premises in connection with an event are safe, properly risk‑assessed and compliant with all applicable health and safety, fire‑safety and licensing laws and guidance. You must maintain (and on request provide evidence of) public‑liability insurance with a minimum cover of £5 million per claim (or such higher amount as required by local law) and shall bear sole liability for any injury, illness, death, loss or damage suffered by Customers, contractors or members of the public at or in connection with your Venue or event.
4.7 Licence to use the Platform. Subject to your ongoing compliance with these Business Terms (including Section 12 – Acceptable Use & Prohibited Conduct), GetTogether grants you a limited, revocable, non‑exclusive, non‑transferable licence to access and use the Platform and associated documentation solely for the purpose of creating and managing Venue Pages, listing Tickets, Deals and Promotions, and otherwise exercising your rights under these Business Terms. No other rights are granted by implication or otherwise, and we reserve all rights not expressly granted. This licence will automatically terminate upon suspension or termination of your Business Account.
4.8 App‑store terms. Where you download or access the Platform via the Apple App Store, Google Play Store or any other third‑party app‑distribution platform (each an “App Store”), your use of the Platform is also governed by the applicable App Store terms of service, policies and usage rules. In the event of any conflict between those terms and these Business Terms, the App Store terms shall prevail only to the extent required by the App Store; in all other respects these Business Terms govern your relationship with GetTogether.
5. Tickets, Deals & Promotions
5.1 Ticket listings. When you list a Ticket you must specify: event name, date, start/finish time, venue address, age restrictions, inclusive items (e.g. drinks), total price inclusive of all taxes and fees, and any refund or transfer rights.
5.2 Deal listings. Deal descriptions must clearly state what is included, quantity limits, blackout dates, time windows and any eligibility conditions.
5.3 Honouring commitments. You undertake to honour every valid Ticket, Deal or Promotion sold via the Platform. You are solely responsible for providing all goods, services, admission or benefits promised to Customers.
5.4 Cancellations & changes. If you cancel an event, materially change the date/time/line‑up, or cannot supply a promised Deal, you must
(a) notify affected Customers immediately , and
(b) ensure each Customer receives a full refund of the amount they originally paid, including any Commission and fees. GetTogether is entitled to retain the
Commission originally charged on the Transaction. Where GetTogether processes refunds on your behalf, you authorise us to
(i) deduct from your next payout both the face value of each Ticket or Deal and the retained Commission, or
(ii) invoice you for those amounts, which you must pay within 14 days.
5.5 Prohibited practices. You must not list speculative or “placeholder” events, inflate prices to disguise Commission, or require Customers to make additional payments at the door beyond those disclosed at checkout.
6. Payment Processing & Payouts
6.1 Payments are processed by our third‑party payment‑service provider ("PSP"). You must complete the PSP’s onboarding (including “Know‑Your‑Customer” checks) and agree to its terms of service. We are not responsible for the PSP’s services.
6.2 We endeavour to remit Transaction funds (minus Commission, refunds and chargebacks) to your designated bank account within 14 days after the date of the relevant event. Payout timing may be affected by bank holidays, payment‑service‑provider processing delays, disputes, compliance reviews or other circumstances beyond our reasonable control, and GetTogether shall not be liable for any loss, costs or damages arising from such delay.
6.3 You authorise GetTogether and the PSP to deduct all Commissions, refunds, chargeback amounts, adjustments and any fees or fines imposed by card networks before payout. Negative balances must be settled within 14 days of invoice.
Interest on late payments. Any amount not paid when due shall accrue interest at 4% per annum above the Bank of England base rate, calculated daily and compounded monthly from the due date until the date of actual payment (whether before or after judgment), without prejudice to any other remedy available to GetTogether.
7. Visibility Subscription, Promotional Services & Commission
7.1 Visibility Subscription (Required)
To be discoverable on the Platform your Venue Page must have an active Visibility Subscription. Without an active subscription, your Venue Page will be hidden from search results and direct links will display an “Unavailable” notice.
Billing & Auto‑Renewal. Subscription fees are billed monthly in advance to the payment method on file and renew automatically until cancelled.
Cancellation & Effect. You may cancel at any time; the cancellation takes effect at the end of the current billing period. From that date your Venue Page will no longer be visible or findable in the Platform.
No Refunds. Subscription fees (including any unused portion) are non‑refundable except as required by law.
7.2 Promoted Event Listings & Paid Marketing (Optional)
GetTogether offers an optional Promoted Event Listing service that boosts the visibility of specific Tickets, Deals or Promotions.
Promotion Fee. Promotion costs are calculated on a time‑spent basis—specifically, the number of hours or days that your listing is actively promoted. We may apply surcharges for
(i) particular high‑cost locations, and/or
(ii) peak or busy periods such as public holidays, major festivals or other times of exceptional demand. All Promotion Fees and any surcharges will be clearly quoted before you confirm the promotion.
Display Period. Each promotion runs for the period you select.
No Performance Guarantee. Promotion may increase exposure, but GetTogether does not guarantee any particular number of views, clicks, sales or return on investment.
Compliance. All promoted listings must comply with Section 4 (Use of the Platform) and Section 5 (Tickets, Deals & Promotions). We may reject or disable any promotion at our discretion.
7.3 Standard Commission on Transactions
In addition to the Visibility Subscription, GetTogether charges a Commission of 7% of the gross Ticket price unless otherwise agreed in writing.
7.4 Pricing Changes
We will give at least 14 days’ notice of any increase in Commission or Subscription fees.
Promotion fees may change at any time and the current rate (including any surcharges) will be clearly displayed for your acceptance before you launch a promotion. Continued use of the Platform (or confirmation of a promotion) constitutes acceptance of the applicable pricing.
7.5 Taxes on Fees
All fees and Commissions are exclusive of VAT or other applicable taxes unless expressly stated. Where applicable, such taxes will be added to your invoice and are payable by you.
8. Taxes
You are responsible for
(a) determining whether VAT or other taxes apply to your Transactions,
(b) including such taxes in the price displayed to Customers, and
(c) remitting taxes to the appropriate tax authority. GetTogether does not provide tax advice.
9. Compliance & Licences
You represent and warrant that:
you hold (and will maintain) all licences and permissions needed to operate the Venue and host the events you list;
Ticket sales, Deals and Promotions comply with all applicable laws, regulations and licence conditions; and
you will not act in a manner that could cause GetTogether to be in breach of any law or regulatory requirement.
10. Data Protection & Privacy
10.1 Customer data. You receive certain personal data about Customers (e.g. name, email, Ticket details) solely for the purpose of fulfilling the Transaction and any follow‑up service (e.g. notifying changes). You must process this data in accordance with the UK GDPR and Data Protection Act 2018 and your own posted privacy notice.
10.2 Marketing. You may only send marketing communications to Customers if you have obtained valid consent or another lawful basis under applicable data‑protection laws.
10.3 Data breach notification. You must notify GetTogether without undue delay after becoming aware of any personal‑data breach affecting Customer data obtained through the Platform and fully cooperate with any reasonable requests we make in relation to such breach.
10.4 Responsibility & liability for data security. You are solely responsible for implementing and maintaining appropriate technical and organisational measures to safeguard Customer data in your possession or control. GetTogether shall have no liability whatsoever for any loss, damage, liability, penalty or expense (including regulatory fines and legal fees) arising out of or in connection with any personal‑data breach or other unauthorised disclosure caused by
(i) your acts or omissions, or
(ii) the acts or omissions of your employees, contractors, processors or other service providers. You shall fully indemnify and hold harmless GetTogether against all such losses on a full indemnity basis.
11. Intellectual Property & Content Licence Intellectual Property & Content Licence
11.1 You retain ownership of the Content you upload. By uploading Content, you grant GetTogether a worldwide, non‑exclusive, royalty‑free, sublicensable, transferable licence to use, host, reproduce, modify, publicly display, distribute and promote that Content in connection with the Platform and GetTogether’s marketing.
11.2 You warrant that you have all rights necessary to grant the above licence and that your Content does not infringe any third‑party rights. You will fully indemnify GetTogether for any claims arising from breach of this warranty.
12. Acceptable Use & Prohibited Conduct
You must not, and must not permit anyone else to:
misuse the Platform (including by introducing malware, scraping or attempting unauthorised access);
list illegal, counterfeit or offensive items;
engage in misleading or deceptive conduct;
manipulate or attempt to manipulate reviews or ratings; or
do anything that may harm the reputation of GetTogether.
13. Ratings & Reviews
Customers may leave public reviews on your Venue Page. We do not remove reviews merely because they are negative. However, we may remove reviews that violate our Community Guidelines (e.g. hate speech, personal data, spam).
14. Suspension & Termination
14.1 We may suspend or terminate your Business Account or remove Content immediately on written notice if we reasonably believe you have
(a) breached these Business Terms,
(b) provided false information,
(c) endangered Customer safety,
(d) engaged in fraud or unlawful conduct, or (e) caused excessive chargebacks or complaints.
14.2 You may close your Business Account at any time, provided all pending Transactions are fulfilled and outstanding fees are paid. Sections that by their nature should survive termination shall survive (including Fees, Intellectual Property, Liability, Indemnity and Governing Law).
15. Warranties & Disclaimers
The Platform is provided “as is” and as available without warranties of any kind. We do not guarantee any minimum number of Ticket sales, Deals sold, Customer leads, revenue or uptime.
16. Indemnity
You will defend, indemnify and hold harmless GetTogether and its affiliates, directors, officers and employees from and against all claims, damages, costs and expenses (including reasonable legal fees on a full indemnity basis) arising out of or related to
(a) your Venue Page, Content, Tickets, Deals or Promotions,
(b) your breach of these Business Terms or any law,
(c) any actual or alleged injury, illness, death or property damage occurring at your
Venue or event, or
(d) taxes, fines or penalties imposed on GetTogether due to your acts or omissions.
17. Limitation of Liability
Nothing in these Business Terms limits or excludes GetTogether’s liability for: ● death or personal injury caused by its negligence;
fraud or fraudulent misrepresentation;
breach of the implied terms as to title and quiet possession under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
defective products under the Consumer Protection Act 1987.
Subject to the above, and to the fullest extent permitted by law, GetTogether shall not be liable for any loss of profits, revenue, goodwill, data, or for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with the Platform, even if advised of the possibility of such damages. GetTogether’s aggregate liability to you for all claims shall not exceed the total Commission paid by you to GetTogether in the twelve months prior to the event giving rise to liability.
18. Confidentiality
Neither party shall disclose the other party’s non‑public information (including pricing, business plans, customer lists) except
(a) to its professional advisers under duties of confidentiality, or
(b) as required by law.
19. Force Majeure
Neither party will be liable for failure to perform obligations (other than payment) where the failure results from events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes or power outages.
20. Changes to Business Terms
We may amend these Business Terms by providing at least 30 days’ notice via email or the dashboard. If you do not agree to the amended terms you must cease using the Platform before the effective date. Continued use constitutes acceptance.
21. Governing Law & Jurisdiction
These Business Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
22. Third‑Party Beneficiaries
Apple Inc., Google LLC and any other app‑store or distribution‑platform operators through which the Platform is made available (and their respective subsidiaries) are intended third‑party beneficiaries of these Business Terms and may enforce them against you.
23. Entire Agreement & Order of Precedence
These Business Terms, together with any Rate Card, Platform policies (including the Ticket Policy, Acceptable‑Use Policy and Privacy Policy) constitute the entire agreement between you and GetTogether. In the event of conflict,
(i) any individually negotiated addendum prevails over these Business Terms;
(ii) these Business Terms prevail over Platform policies; and
(iii) Platform policies prevail over any FAQs or explanatory text.
24. Contact Us
GetTogether Limited
Address: 85 Great Portland Street, London W1W 7LT
Email: contact@gettogether-app.com
© 2025 GetTogether Limited. All rights reserved.
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Effective Date: 25 August 2025
1. Who We Are
GetTogether Limited ("GetTogether", "we", "our", "us") is the controller of your personal data in connection with the GetTogether mobile application and related services (collectively, the "Services").
Registered address: 85 Great Portland Street, London, England, W1W 7LTContact (Data Protection Officer): contact@gettogether-app.com
2. Scope of This Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you download, access, or use the Services, or otherwise interact with us.
3. Information We Collect
Identity Data
Includes: first and last name
When collected: during account sign-upContact Data
Includes: email address and phone number
When collected: during account sign-up, verification, or communicationsAge Verification Data
Includes: date of birth
When collected: during account sign-up (to confirm you are 18+)Profile Data
Includes: profile picture and student status (yes/no)
When collected: voluntarily provided by youAdmin Data
Includes: job title (for venue administrators)
When collected: when a venue administrator registers or manages a venueVenue Contact Data
Includes: venue name, venue address, and venue contact details (e.g. email, phone number)
When collected: when venue details are added or updatedLocation Data
Includes: precise or approximate device location
When collected: when you enable location services in the appUsage & Device Data
Includes: device identifiers, log files, interaction data, and cookies
When collected: automatically when you use the ServicesSensitive categories: We do not intentionally collect special category data (e.g. health, religion). Please do not add such information to your profile.
4. How We Use Your Information & Legal Bases (UK GDPR)
Purpose: Create and manage your account
Legal basis: Contract (Article 6(1)(b))
Purpose: Verify you are 18+ and verify your phone number for security and fraud prevention
Legal basis: Legal obligation / Legitimate interests
Purpose: Provide location-based venue search and ticket booking
Legal basis: Consent (location services)
Purpose: Allow you to leave reviews and ratings
Legal basis: Contract
Purpose: Send you promotional emails and in-app messages
Legal basis: Consent (you may withdraw at any time)
Purpose: Enable venue partners to send tailored promotions
Legal basis: ConsentPurpose: Operate, secure, and improve the Services; perform analytics
Legal basis: Legitimate interests
Purpose: Manage venue admin accounts and venue contact information
Legal basis: Legitimate interests / Contract
Purpose: Comply with legal obligations and defend legal claims
Legal basis: Legal obligation / Legitimate interests
We use phone numbers solely for verification and security purposes. Venue contact details are used to display venue information within the Services and to facilitate communications between users and venues.
5. Sharing Your Information
We only share your personal information:
With venue partners – when you purchase a ticket, redeem an offer, leave a review, raise a report against the venue, or where venue contact details are publicly displayed in the Services.
With venue administrators – venue admins’ job titles and contact details may be visible to other authorised users for venue management and communication purposes.
With service providers – including cloud hosting, email delivery, analytics, customer support; all under contractual confidentiality.
For legal reasons – to comply with law, enforce our terms, or protect rights, property or safety.
With your consent – or at your direction, including when you connect third-party accounts.
We do not sell your personal data.
6. International Transfers
Your data may be stored or processed outside the UK/EEA. Where we transfer data internationally, we rely on approved safeguards such as the UK Addendum to EU Standard Contractual Clauses or adequacy regulations.
7. Data Retention
We retain personal data while you have an active account. Upon account deletion, we erase or anonymise your data within 30 days, unless retention is required to:
resolve disputes;
enforce our agreements; or
comply with legal obligations.
Venue contact and admin information will also be deleted or anonymised upon termination of the relevant account unless legally required to retain.
8. Your Rights
Subject to applicable law, you have the right to:
Access the personal data we hold about you;
Rectify inaccurate or incomplete data;
Erase your data ("right to be forgotten");
Restrict or object to processing;
Receive a copy in portable format;
Withdraw consent at any time (for marketing, location services, etc.);
Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
To exercise any of these rights, email contact@gettogether-app.com
9. Security
We implement appropriate technical and organisational measures—including encryption in transit and at rest, role-based access controls, and regular security testing—to protect your information against unauthorised access, loss or alteration.
10. Children
Our Services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice and update the "Effective Date" above.
12. Contact Us
For any questions about this Privacy Policy or our data practices, contact our Data Protection Officer at contact@gettogether-app.com.
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Last updated: 6 October 2025
1. Introduction
Welcome to GetTogether (the “Website”), operated by GetTogether Limited, a company registered in England and Wales (company number 16640719, “we”, “us”, “our”). Our registered office is located in 85 Great Portland Street, London W1W 7LT.
By accessing or using this Website (https://www.gettogether-app.com), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Website.
These Terms explain how you may use the Website and any of its content. Please read them carefully.
2. About GetTogether
GetTogether is a platform designed to help users discover bars, pubs, and clubs and connect socially. The Website provides information about the GetTogether mobile application (“App”) and related content.
We do not sell products or services through this Website. Users who wish to use the App are directed to the Apple App Store or Google Play Store to download it.
3. Eligibility
This Website is intended for use by individuals aged 18 or over. By using the Website, you confirm that you are at least 18 years old.
4. Acceptable Use
You agree that you will not:
Use the Website in any way that may damage, disable, overburden, or impair it;
Use the Website or its content for any unlawful purpose;
Attempt to gain unauthorised access to any part of the Website, the server on which it is stored, or any connected systems;
Copy, modify, distribute, or reproduce any part of the Website without our prior written consent.
This Website does not allow users to post or share content (such as comments or uploads).
5. Intellectual Property
All content on this Website, including text, graphics, logos, images, videos, and software, is owned by or licensed to GetTogether Limited and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print material from the Website for your personal, non-commercial use only. You may not otherwise copy, reproduce, or distribute any Website content without our express written permission.
6. Links to Other Websites
This Website may contain links to third-party websites, including app store listings (such as the Apple App Store and Google Play Store). These links are provided for your convenience only.
We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use. You access such sites at your own risk.
7. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect and use your personal information. Please read it here: Privacy Policy
By using the Website, you acknowledge that you have read and understood our Privacy Policy.
8. Disclaimers
The Website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind—express or implied—regarding:
The accuracy or completeness of the Website content;
The availability or reliability of the Website;
The suitability of the Website or App for any particular purpose.
We do not guarantee that the Website will be free from errors, viruses, or harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, GetTogether Limited and its officers, employees, or affiliates shall not be liable for any:
Loss or damage arising from your use or inability to use the Website;
Loss of data, profits, or business opportunities;
Any indirect, incidental, or consequential losses.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Changes to These Terms
We may update these Terms from time to time by posting a new version on the Website. The revised Terms will take effect from the date of publication. You are encouraged to check this page periodically for any updates.
11. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Email: contact@gettogether-app.com