Loyalty Cards

What Are Loyalty Cards?

Venues can create and give customers access to a digital loyalty card. The venue can then offer loyalty hard members exclusive deals and offers.

Guidance for Users

  • To add a loyalty card to your wallet:

    1. Scan the QR Code
      Each loyalty card has a unique QR code. You can get this QR code from the venue or from an existing loyalty card member.

    2. Open the QR Scanner
      In the Loyalty Card Wallet, tap the QR icon in the top-right corner to open the QR scanner.

    3. Submit a Membership Request
      After scanning the QR code, you’ll be prompted to submit a membership application.

    4. Wait for Venue Approval
      The venue will receive your application, which includes basic details such as your name and where you obtained the QR code. The venue will then approve or reject your request.

    5. Access Your Loyalty Card
      If your application is approved, the loyalty card will appear in your Loyalty Card Wallet.

  • There are two levels of loyalty membership:

    1. Standard Member
      Anyone who adds a venue’s loyalty card automatically becomes a Standard Member. You’ll have access to the venue’s standard deal, which is the same for all customers.

    2. Exclusive Member
      Some venues reward their most loyal customers with Exclusive Membership. Exclusive Members receive special deals that are unique and personalised.

    How to tell your membership level
    If you’re an Exclusive Member, you’ll see a ⭐ star icon above your name on your loyalty card.

Guidance for Venues

  • Each venue can have one active loyalty card at a time.

    To view your loyalty card, go to your Wallet and open your Loyalty Card.

    To create a new loyalty card, tap the icon in the top-right corner of the Wallet and follow the on-screen instructions.

    Once your card is set up, you can display your QR code for customers to scan. The QR code is available directly on your loyalty card page.

    We recommend printing the QR code or displaying it digitally at the bar so customers can easily join.

  • When a customer scans your loyalty card QR code, you’ll receive a membership request.

    Open your Loyalty Card and go to the Member Requests tab.

    Review each request and approve or decline as needed.

    Once approved, the loyalty card will appear in the customer’s wallet, and they’ll have access to your standard deal.

  • All approved members automatically receive your standard deal.

    To give a member access to exclusive deals, tap the (i) icon next to their name.

    From there, you can turn Exclusive Deals on or off.

    Exclusive members will see a ⭐ star above their name in the app.

  • To make changes to your loyalty card:

    1. Go to the Edit tab on your loyalty card page.

    2. From here, you can:

      • Update your standard deal

      • Change your background image

      • Edit your terms and conditions

    Note: Exclusive deals are managed individually on each member’s page and cannot be edited in the general card settings.